The final was delayed by 36 minutes after thousands of Liverpool supporters were unable to get into the Stade de France to watch the match on May 28, which Real Madrid won 1-0.
French police were filmed using tear gas on fans, including women and children. UEFA, who initially blamed the Merseyside club’s fans for the mayhem, later apologised following the release of an independent review.
“We have taken into account a huge number of views expressed both publicly and privately and we believe we have devised a scheme that is comprehensive and fair,” UEFA General Secretary Theodore Theodoridis said in a statement.
“We value the input from the Liverpool FC supporter organisations Spirit of Shankly (SOS) and Liverpool Disabled Supporters Association (LDSA) as well as the open and transparent dialogue throughout this period. We recognise the negative experiences of those supporters on the day and with this scheme we will refund fans who had bought tickets and who were the most affected by the difficulties in accessing the stadium.”
UEFA said refunds would be available to all fans with tickets for gates A, B, C, X, Y and Z which was where “the most difficult circumstances were reported”. Liverpool fans had 19,618 tickets allocated for the final.
The two fan groups, SOS and LDSA, welcomed the announcement with a joint statement but said it does not let UEFA off the hook.
“With a promise to reimburse supporters, UEFA have gone some way to acknowledge their part in the fiasco,” they said.
“But it does not excuse UEFA, exempt them from criticism or lessen the need for them to implement all of the recommendations made by the independent inquiry.”
Tickets for the final cost between 62 pounds ($74) to 610 pounds ($733).
“In addition, all fans who according to the access control data did not enter the stadium before 21:00 CET (the originally scheduled kick-off time) or who were not able to enter the stadium at all, will be eligible for a refund,” UEFA added.
“Due to the nature of the original ticket sales process, whereby Liverpool fans purchased tickets from Liverpool FC and not directly from UEFA, UEFA has requested that the club implement the refunds to ensure personal data protection and for ease of process.”
UEFA said Real Madrid fans and neutral supporters who meet the refund criteria will be processed via their customer service.
(With inputs from Reuters)